FAQ's

Frames Frames

Where are your frames made?
Our frames are handmade locally in our factory in the UAE or South Africa.

What are your frames made out of?
All of our standard frames are made out of solid wood. If you have ideas for frames that you’d like to see please let us know by emailing hello@picture-perfect.co

Will I be able to hang them?
Yes, all of our frames come with amazing kit, it’s simple to hang within a few minutes.

Can I order a standing frame?
Yes. All small frames have the option of being standing on checkout if the size is suitable.

Will I be able to change the pictures in my frame?
Our frames are professionally sealed with paper backing, so we advise against changing the photo yourself.

Frames

Payment Payment

What payment options do you offer?
We accept all major credit cards and within our app.

Is shopping with you secure?
Yes it is. We use a trusted third party payment processor that is used by many major retailers.

Frames

Orders Orders

How do I change or cancel my order?
Please contact us immediately at hello@picture-perfect.co if you need to change or cancel your order.

How do I change shipping address?
Please contact us at hello@picture-perfect.co if you need to change your shipping address. Once your order has shipped we will be unable to make any changes.

Orders

Shipping Shipping

How long do orders generally take?
Because each item is individually handmade they take a couple of business days to assemble. Orders generally leave our facility within 2-3 business days, but they can take longer to certain areas. As soon as your order leaves our hands we will send tracking information.

Can I track my order?
Yes you can. You will receive an email with tracking information.

Where do you ship?
Currently we ship to the GCC, we will soon add India, South Africa and other markets.

Can you expedite my shipment?
We offer expedited production and shipping as an option on most items. At checkout you are able to review estimated delivery dates. If you have any questions please reach out to us.

Shipping

Order Issues Order Issues

My item is damaged
We are sorry that you’ve received a damaged item! We inspect each item before shipping, but damages can occur in transit. Please send a picture of the broken item to hello@picture-perfect.co and we will arrange a replacement for you.

What is your return policy?
Since each itemis individually handmade we can't offer blanket returns. We try to print every image as true to the original that we receive. If for any reason you are unhappy with your item please contact hello@picture-perfect.co and we will try to remedy the situation.

Order Issues